Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when using our services:

• Contact Information: Name, phone number, email address, and delivery address when you place an order
• Order Information: Products purchased, order history, and transaction details
• Communications: Messages you send us via phone, WhatsApp, or our contact form
• Usage Data: Search queries and browsing behavior on our website (anonymized)

2. How We Use Your Information

• Process and fulfill your orders
• Communicate with you about orders, products, and promotions
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send promotional offers (only with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With delivery partners to fulfill your orders
• With service providers who assist in operating our website
• When required by law or to protect our legal rights
• With your explicit consent

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. We use anonymized analytics to understand how visitors interact with our site.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of promotional communications at any time
• Withdraw consent for data processing

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are retained for warranty and support purposes.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at info@khpalwakmobiles.com or call +93 78 888 6988. You can also visit us at چهار راهی انصاری, Kabul, Afghanistan.